‘The collaboration was simply great! From the idea to the finished product, the team realised our vision perfectly. The quality of the soft toys and dolls is outstanding and the details are impressive. An absolute recommendation for anyone who wants to develop customised products!’
Andrea Rousselle
‘You managed to turn the drawings from my children's books into great plush creatures. Each of my wishes and changes were taken into account with the utmost care, and you guided me lovingly and efficiently through the entire development process. Thank you for the professional and cuddly collaboration.’
Elisa Eckartsberg
Creative design project management
from individual products to extensive product ranges.
From the initial idea to successful realisation, adapted to individual customer requirements.
Companies from industry, services, sport,
entertainment and retail benefit from
our comprehensive support.
At our headquarters in Hamburg,
we efficiently coordinate all activities to
ensure optimum service quality.
External partners abroad take over production
under the strictest conditions in order to
ensure the highest quality standards
Our quality management
ensures compliance with the highest standards,
including social and environmental certifications
Creative design project management
from individual products to extensive product ranges.
From the initial idea to successful realisation, adapted to individual customer requirements.
INFORMATION ACCORDING TO § 5 TMG:
Nordmade GmbH
Winterhuder Weg 80
22085 Hamburg
Nordmade GmbH, represented by
the managing director Jan-Tarek Niemann
CONTACT:
Phone: +49 40 42 94 96 7 – 0
Fax: +49 40 42 94 96 7 – 111
E-mail: mail@nord-made.com
Entry at the register court: Hamburg Local Court
Register number: HRB 174 181
Member of the Hamburg Chamber of Commerce
RESPONSIBLE FOR THE CONTENT ACCORDING TO § 55 ABS. 2 RSTV:
Jan-Tarek Niemann
Nordmade GmbH
Winterhuder Weg 80
22085 Hamburg
Sales tax identification number according to §27 a sales tax law: DE357763394
DISPUTE RESOLUTION:
The European Commission provides a platform for online dispute resolution (OS): https://ec.europa.eu/consumers/odr.
You can find our email address in the legal notice above. We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
LIABILITY FOR CONTENT: As a service provider, we are responsible for our own content on these pages in accordance with Section 7 (1) TMG (German Telemedia Act) and general legislation. According to §§ 8 to 10 TMG, however, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general legislation remain unaffected by this. However, liability in this respect is only possible from the time of knowledge of a specific infringement. As soon as we become aware of such infringements, we will remove this content immediately.
LIABILITY FOR LINKS: Our website contains links to external third-party websites over whose content we have no influence. Therefore, we cannot accept any liability for this third-party content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognisable at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete evidence of an infringement. If we become aware of any legal infringements, we will remove such links immediately.
COPYRIGHT: The content and works created by the site operators on these pages are subject to German copyright law. Duplication, processing, distribution and any form of commercialisation of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is labelled as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately.
1.1 These General Terms and Conditions (hereinafter referred to as the “GTC”) apply to all contracts for the sale and/or delivery of movable goods (hereinafter referred to as the “Goods”) as well as to related development, conceptualisation and design services provided by Nordmade GmbH, Winterhuder Weg 80, 22085 Hamburg, Germany (hereinafter referred to as “Nordmade”) to its customers (hereinafter referred to as the “Customer”). These GTC apply exclusively to entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law and special funds under public law. They do not apply to consumers.
1.2 These GTC, in the version valid at the time of the order, shall apply exclusively to the entire business relationship, including future transactions within the scope of an ongoing business relationship. Any conflicting, deviating or supplementary terms and conditions of the Customer shall not become part of the contract unless Nordmade expressly agrees to their applicability in writing. This shall also apply if Nordmade performs the delivery without reservation despite being aware of conflicting or deviating terms and conditions of the Customer.
1.3 Individual agreements with the Customer (ancillary agreements, supplements and amendments) shall take precedence over these GTC. The content of such agreements shall be governed by a written contract or Nordmade’s written confirmation. With the exception of managing directors and authorised signatories (Prokuristen), Nordmade employees are not authorised to make verbal agreements deviating from these provisions. For the purposes of these GTC, the written-form requirement shall also be satisfied by fax or by an email bearing a qualified electronic signature or containing an unequivocal confirmation; a simple email without further confirmation shall not be sufficient.
1.4 Legally relevant declarations and notices to be submitted by the Customer after conclusion of the contract (e.g. setting of deadlines, notices of defects, declarations of withdrawal or reduction of the purchase price) must comply with the written-form requirement pursuant to Section 1.3 in order to be effective.
2.1 Offers made by Nordmade are always subject to change and non-binding unless they are expressly designated as binding.
2.2 A contract with Nordmade shall be concluded upon Nordmade’s written order confirmation, but in any event no later than upon commencement of the execution of the order or delivery of the Goods. The content of the contract shall be determined by Nordmade’s order confirmation or, if no such confirmation exists, by Nordmade’s offer.
2.3 Offers, concepts, layouts, calculations and other documents prepared by Nordmade prior to placement of the order may contain supplementary project-specific information (e.g. regarding samples, development fees or delivery times pursuant to Section 12). Unless expressly objected to, such information shall become part of the respective individual contract and, as a more specific provision relating to the particular order, shall take precedence over these GTC without affecting the remaining provisions of these GTC.
3.1 Unless expressly stated otherwise, the prices offered are net prices plus the statutory value added tax applicable at the time of delivery as well as packaging, shipping and other ancillary costs, unless such costs are expressly included in the price.
3.2 For contracts with a delivery period of more than four months from the date of order confirmation, Nordmade reserves the right to make a reasonable adjustment to the prices if material, raw material, energy, freight or other procurement costs increase significantly after conclusion of the contract. Nordmade shall inform the Customer of any price adjustment without undue delay and shall limit the increase to the actual additional costs incurred.
4.1 Unless otherwise agreed, invoices shall be paid within the payment period stated on the invoice, without deduction and free of charges.
4.2 Payments shall be deemed to have been made on the date on which the funds are available to Nordmade.
4.3 Bills of exchange shall not be accepted as a means of payment.
4.4 In the event of default in payment, the Customer shall be obliged to pay default interest from the commencement of the default at the statutory rate (currently 9 percentage points above the applicable base interest rate of the European Central Bank, Section 288(2) BGB); Nordmade reserves the right to claim further damages caused by the delay. Deposits or advance payments made by the Customer shall not bear interest. In the event of default in payment, Nordmade shall furthermore be entitled to withhold further deliveries to a reasonable extent, including deliveries under other orders, and to make future deliveries subject to advance payment or cash on delivery.
4.5 If, after conclusion of the contract, circumstances become known which are likely to materially reduce the Customer’s creditworthiness, Nordmade shall be entitled, at its discretion, to demand advance payment or the provision of security and, in the event of final refusal or expiry of a deadline without result, to withdraw from the contract. Statutory provisions concerning cases in which setting a deadline is not required shall remain unaffected.
4.6 Nordmade shall be entitled, within the scope of an ongoing business relationship and upon conclusion of a contract, to carry out the credit checks on the Customer that are customary and normally required, in particular by obtaining information from credit agencies. Further information can be found in Nordmade’s Privacy Policy at www.nord-made.com.
5.1 The place of performance shall be Hamburg, Germany, unless otherwise agreed.
5.2 Delivery periods shall only be binding if expressly confirmed as binding by Nordmade in writing. Otherwise, delivery periods shall be non-binding approximate delivery periods.
5.3 A delivery period shall be deemed to have been met if the Goods have been dispatched within the applicable period or, if dispatch is delayed for reasons beyond Nordmade’s control, if notice that the Goods are ready for dispatch is given within the agreed period.
5.4 If a binding delivery period cannot be met for reasons beyond Nordmade’s control (in particular unavailability of the performance, force majeure, industrial action, disruptions in the supply chain of international suppliers or other operational disruptions for which Nordmade is not responsible), Nordmade shall inform the Customer thereof without undue delay and indicate an expected new delivery period. If performance is also unavailable within this new period, Nordmade shall be entitled to withdraw from the contract in whole or in part; any consideration already received shall be reimbursed without undue delay. Unavailability of performance shall include, in particular, failure by Nordmade’s suppliers to supply Nordmade in due time, provided neither Nordmade nor the respective supplier is responsible for such failure.
5.5 The Customer’s right to withdraw from the contract following the unsuccessful expiry of a reasonable grace period shall remain unaffected. In all other respects, the occurrence of a delay in delivery shall be governed by the statutory provisions; in any event, a reminder from the Customer shall be required.
5.6 In the case of orders from customers based outside Germany or where there are reasonable indications of a risk of payment default, Nordmade reserves the right to deliver only after receipt of the purchase price together with shipping costs (advance payment requirement). Nordmade shall inform the Customer thereof without undue delay.
6.1 Unless otherwise agreed, the Goods shall be shipped from a location determined by Nordmade and shall be packaged appropriately for shipping and transportation. The method of shipment and packaging shall be determined at Nordmade’s reasonable discretion.
6.2 In the case of a sale involving shipment of the Goods, the Customer shall bear the transport costs ex works as well as the costs of any transport insurance taken out at the Customer’s request.
For all deliveries, including any returns, the Customer shall bear the risk from the time the shipment leaves Nordmade’s warehouse, a third-party warehouse maintained by Nordmade or the warehouse of one of Nordmade’s suppliers. This shall also apply to partial deliveries or if Nordmade has undertaken to provide additional services, such as shipping. If shipment is delayed at the Customer’s request or for reasons for which the Customer is responsible, the risk shall pass to the Customer upon notification that the Goods are ready for dispatch.
8.1 The statutory provisions shall apply to the Customer’s rights in the event of material defects and defects of title, including incorrect and short deliveries, unless otherwise stipulated below.
8.2 Claims for defects require that the Customer has complied with its statutory duties to inspect the Goods and give notice of defects pursuant to Section 377 of the German Commercial Code (HGB). Obvious defects must be reported in writing without undue delay after delivery, and hidden defects must be reported in writing without undue delay after discovery. A notification shall be deemed to have been made without undue delay if it is dispatched within seven working days following delivery or discovery of the defect, as applicable.
8.3 Claims for defects shall become time-barred 12 months after the transfer of risk; Section 8.2 shall remain unaffected. This shall not apply to claims for damages pursuant to Section 9 or in cases of intent, gross negligence, fraudulently concealed defects, guarantees assumed by Nordmade or claims under the German Product Liability Act, to which the statutory limitation periods shall apply.
8.4 In the event of justified notices of defects, Nordmade may, at its discretion, remedy the defect or provide replacement Goods. If subsequent performance fails or Nordmade allows a reasonable grace period to expire without result, the Customer shall be entitled to the statutory rights of withdrawal or reduction of the purchase price.
8.5 Liability for defects shall not extend to normal wear and tear or to damage arising after the transfer of risk as a result of improper or negligent handling, excessive use or improper interference by the Customer or third parties, unless the Customer demonstrates that the defect is not attributable to such circumstances.
8.6 In the case of handmade items, minor deviations from an approved pre-production sample in terms of shape, colour, size and material are customary due to the nature of the manufacturing process and materials and shall not constitute a defect, provided they do not impair the usability of the Goods. Section 12 shall remain unaffected.
9.1 Nordmade shall be liable for breaches of contractual and non-contractual obligations in accordance with the statutory provisions unless otherwise provided for in these GTC.
9.2 Nordmade shall have unlimited liability for damages in cases of intent and gross negligence and in the event of injury to life, limb or health. In cases of ordinary negligence, Nordmade shall only be liable in the event of a breach of a material contractual obligation (cardinal obligation), the fulfilment of which is essential for the proper performance of the contract and on compliance with which the Customer may regularly rely; in such cases, liability shall be limited to compensation for foreseeable damage typically arising from such breach.
9.3 The above limitations of liability shall not apply where Nordmade has fraudulently concealed a defect or has assumed a guarantee regarding the quality of the Goods, nor shall they apply to claims under the German Product Liability Act.
The Customer shall only be entitled to rights of set-off or retention insofar as its counterclaims have been finally determined by a court, are undisputed or have been acknowledged by Nordmade, or insofar as the counterclaims arise from the same contractual relationship. Mandatory statutory counter-rights of the Customer in the event of defects in the delivery shall remain unaffected.
11.1 The delivered Goods shall remain the property of Nordmade until all present and future claims of Nordmade arising from the business relationship with the Customer, including all balance claims under a current account, have been paid in full (“Goods Subject to Retention of Title”). The Customer shall store the Goods Subject to Retention of Title properly and shall insure them adequately at its own expense.
11.2 The Customer shall be entitled to resell the Goods Subject to Retention of Title in the ordinary course of business, provided that it is not in default of payment. Pledging, transfer by way of security or other dispositions that impair the security purpose of the retention of title shall not be permitted. In the event of seizure or other access by third parties to the Goods Subject to Retention of Title, the Customer shall immediately inform the third party of Nordmade’s ownership and notify Nordmade thereof in writing.
11.3 The Customer hereby assigns to Nordmade, in advance, all claims against its customers arising from the resale or rental of the Goods Subject to Retention of Title in an amount corresponding to the proportion attributable to the Goods Subject to Retention of Title; Nordmade hereby accepts such assignment. The Customer shall remain entitled to collect such claims as long as it duly fulfils its payment obligations and there is no material deterioration in its financial circumstances.
11.4 If the realisable value of the security interests exceeds Nordmade’s secured claims by more than 20%, Nordmade shall, at the Customer’s request, release security interests of Nordmade’s choice to the corresponding extent.
11.5 If the retention of title is not effective under the laws of the country in which the Goods are located, the parties hereby agree to establish security under the applicable local law which comes as close as possible to the economic purpose of the retention of title; the Customer shall cooperate in all measures necessary for this purpose at its own expense.
12.1 If the preparation of a sample or prototype is required for an order, the standard delivery period shall be approximately 21 days unless otherwise agreed in the individual case. Nordmade shall charge a development fee for the procurement or development of a sample, the amount of which shall be specified in the respective offer. This fee shall become due upon ordering the sample and shall be credited against the order value if the Customer subsequently places the order.
12.2 Samples developed by Nordmade shall remain the property of Nordmade. If no order is placed, the sample must be returned to Nordmade carriage paid no later than four weeks after being provided to the Customer, unless otherwise agreed in writing. If the Customer wishes to retain the sample beyond this period, the fee per model specified in the respective offer shall be charged.
12.3 Following placement of the order, the Customer shall receive a pre-production sample for final approval for production. Production shall only commence after written approval by the Customer. Delays resulting from late approval shall not be attributable to Nordmade and shall postpone agreed delivery dates accordingly.
12.4 All samples and pre-production samples provided to the Customer for review or approval shall remain the property of Nordmade. They may not be passed on to third parties for the purpose of reproduction, duplication, copying or having them reproduced. Any violation of this provision may give rise to claims for damages by Nordmade.
13.1 To the extent that designs, sketches, drawings, mock-ups, samples, prototypes, character designs, packaging designs or other creative services created by Nordmade qualify as works within the meaning of Section 2 of the German Copyright Act (UrhG) (hereinafter referred to as “Works”), all copyrights and related rights therein shall belong exclusively to Nordmade or to the designers commissioned by Nordmade.
13.2 Suggestions, ideas or specifications provided by the Customer shall not establish joint authorship or any other rights of the Customer in the Works unless expressly agreed otherwise in writing.
13.3 The Customer shall receive only those rights of use in the Works within the meaning of Section 31 UrhG that have been expressly agreed in writing in the individual case, and only once the remuneration agreed for such rights has been paid in full. In case of doubt, the Customer shall only be granted a simple, non-exclusive and non-transferable right of use for the purpose of distributing the specifically ordered Goods in the agreed presentation. Any transfer of this right of use to third parties shall require Nordmade’s prior written consent and may be made subject to separate remuneration; any consent required shall not be unreasonably withheld.
13.4 Nordmade shall be entitled to affix an author or manufacturer notice to the Works unless otherwise stipulated in the individual contract and to object to any alteration, distortion or other impairment of the Works unless the Customer has expressly been authorised to make such changes.
13.5 If Nordmade submits to the Customer, in connection with an enquiry, offer or ongoing business relationship, product ideas, concepts, assortment proposals or other conceptual considerations that do not qualify as Works within the meaning of Section 13.1 (hereinafter referred to as “Concepts”), the Customer undertakes to use such Concepts exclusively within the scope of the business relationship entered into or being contemplated with Nordmade.
13.6 If Nordmade is not commissioned to implement a Concept, the Customer undertakes, for a period of 24 months from the date on which the Concept was communicated, neither to exploit the Concept itself nor to have it exploited or reproduced by third parties, in particular other suppliers. This obligation shall not apply insofar as the Customer demonstrates that the respective Concept was already known to it prior to being communicated by Nordmade, was made available to it independently of Nordmade or was already publicly known at the time it was communicated.
13.7 The above obligation shall not apply to Concepts contributed or substantially co-developed by the Customer itself, nor to general market trends, product categories or generic design ideas that do not contain an independent contribution originating from Nordmade that is unusual within the relevant industry.
13.8 Where the Customer provides or specifies its own design elements to Nordmade in connection with an order, including, in particular, drawings, patterns, CAD data, reference images, as well as colour and material specifications, the Customer warrants that it holds all rights required in respect of such specifications or is entitled to use them in connection with the order and that, to the best of its knowledge, the specifications do not infringe any third-party copyrights, trademarks, design rights/registered design rights, patents or other intellectual property rights.
13.9 If a third party asserts claims against Nordmade in connection with the manufacture, distribution or use of Goods produced on the basis of such specifications due to an infringement of intellectual property rights within the meaning of Section 13.8, the Customer shall indemnify Nordmade against all claims arising therefrom, including reasonable legal defence costs. Nordmade shall inform the Customer without undue delay of any claims asserted and shall give the Customer an opportunity to participate in the defence against such claims or, in coordination with Nordmade, to assume responsibility for such defence.
13.10 Nordmade shall have no independent obligation to conduct a legal review of whether design elements provided or specified by the Customer are free from third-party intellectual property rights.
13.11 Sections 13.1 to 13.4, Sections 13.5 to 13.7 and Sections 13.8 to 13.10 shall apply independently of one another; the invalidity of any provision within one of these groups of provisions shall not affect the validity of the provisions in the other groups.
13.12 Works and Concepts exchanged prior to placement of an order shall be treated as confidential by both parties and shall not be disclosed to third parties unless such disclosure is necessary for the proper performance of the order.
Nordmade shall be entitled to name the Customer on its own website as a customer and/or reference partner and to publicly display the services provided in connection with the order for demonstration and marketing purposes, unless the Customer objects in writing, stating a legitimate conflicting interest.
15.1 Nordmade processes the Customer’s personal data within the scope of the business relationship in accordance with the General Data Protection Regulation (GDPR) and supplementary national data protection laws. Further details are set out in Nordmade’s Privacy Policy, available at www.nord-made.com.
15.2 The Customer agrees that contract-related communication, including invoices and order confirmations, may be provided electronically, in particular by email, unless otherwise required by law.
The current version of these GTC is available on Nordmade’s website at www.nord-made.com and shall be sent to the Customer at any time upon request by email to info@nord-made.com. Nordmade’s invoices, order confirmations and offers shall contain a reference to these GTC and indicate where they can be accessed.
17.1 These GTC and all contracts concluded on the basis thereof shall be governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
17.2 Hamburg, Germany, shall be the agreed place of jurisdiction for all disputes involving merchants, legal entities under public law or special funds under public law. Nordmade shall also be entitled to bring proceedings before the courts having general jurisdiction over the Customer.
Should any provision of these GTC be or become invalid, the validity of the remaining provisions shall remain unaffected. Where available, the applicable statutory provision shall replace the invalid provision.
Nordmade GmbH · Winterhuder Weg 80 · 22085 Hamburg · Germany
General information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. For detailed information on the subject of data protection, please refer to our data protection declaration listed below this text.
Data collection on this website
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the ‘Information on the controller’ section of this privacy policy.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request the restriction of the processing of your personal data under certain circumstances. You also have the right to lodge a complaint with the competent supervisory authority.
You can contact us at any time regarding this and other questions on the subject of data protection.
Analysis tools and tools from third-party providers
When you visit this website, your surfing behaviour may be statistically evaluated. This is primarily done using so-called analysis programmes.
Detailed information on these analysis programmes can be found in the following privacy policy.
We host the content of our website with the following provider:
External hosting
This website is hosted externally. The personal data collected on this website is stored on the servers of the hoster(s). This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.
External hosting is carried out for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
Our hoster(s) will only process your data to the extent necessary to fulfil its performance obligations and follow our instructions with regard to this data.
We use the following host(s):
Timme Hosting GmbH & Co. KG
Ovelgönner Weg 43
21335 Lüneburg
Lüneburg, Germany
Order processing
We have concluded an order processing contract (AVV) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the service provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
3 General notes and mandatory information
Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.
When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
Note on the responsible body
The controller responsible for data processing on this website is
Nordmade GmbH
Winterhuder Weg 80
22085 Hamburg
Telephone: +49 40 42 94 96 7 – 0
E-mail: mail@nord-made.com
The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).
Storage period
Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for processing the data no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion will take place after these reasons no longer apply.
General information on the legal basis for data processing on this website
If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR, insofar as special categories of data are processed in accordance with Art. 9 para. 1 GDPR. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), the data processing is also carried out on the basis of Section 25 (1) TDDDG. Consent can be revoked at any time. If your data is required for the fulfilment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data if this is necessary to fulfil a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.
Recipients of personal data
As part of our business activities, we work together with various external organisations. In some cases, it is also necessary to transfer personal data to these external organisations. We only pass on personal data to external bodies if this is necessary for the fulfilment of a contract, if we are legally obliged to do so (e.g. passing on data to tax authorities), if we have a legitimate interest in passing on data in accordance with Art. 6 para. 1 lit. f GDPR or if another legal basis permits the passing on of data. When using processors, we only pass on our customers’ personal data on the basis of a valid contract for order processing. In the case of joint processing, a joint processing agreement is concluded.
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can withdraw your consent at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to object to data collection in special cases and to direct advertising (Art. 21 GDPR)
IF THE DATA PROCESSING IS BASED ON ART. 6 ABS. 1 LIT. E OR F GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA CONCERNED UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 PARA. 1 GDPR).
IF YOUR PERSONAL DATA ARE PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21 PARA. 2 GDPR).
Right to lodge a complaint with the competent supervisory authority
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged violation. The right to lodge a complaint is without prejudice to any other administrative or judicial remedies.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.
Information, rectification and erasure
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if necessary, a right to correction or deletion of this data. You can contact us at any time regarding this and other questions on the subject of personal data.
Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do this. The right to restriction of processing exists in the following cases
If you dispute the accuracy of your personal data stored by us, we generally need time to check this. For the duration of the review, you have the right to request the restriction of the processing of your personal data.
If the processing of your personal data was/is unlawful, you can request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
If you have lodged an objection in accordance with Art. 21 para. 1 GDPR, a balance must be struck between your interests and ours. As long as it has not yet been determined whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from ‘http://’ to ‘https://’ and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Objection to advertising emails
We hereby object to the use of contact data published as part of our obligation to provide a legal notice for the purpose of sending unsolicited advertising and information material. The operators of the website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.
Cookies
Our Internet pages use so-called ‘cookies’. Cookies are small data packets and do not cause any damage to your end device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.
Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services).
Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies can be used to analyse user behaviour or for advertising purposes.
Cookies that are required to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping basket function) or to optimise the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); consent can be revoked at any time.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.
You can find out which cookies and services are used on this website in this privacy policy.
We use the ‘Real Cookie Banner’ consent tool to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents. Details on how ‘Real Cookie Banner’ works can be found at https://devowl.io/de/rcb/datenverarbeitung/.
The legal basis for the processing of personal data in this context is Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consent.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are
Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server enquiry
IP address
This data is not merged with other data sources.
This data is collected on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website – the server log files must be recorded for this purpose.
Enquiry by email, telephone or fax
If you contact us by e-mail, telephone or fax, your enquiry including all personal data (name, enquiry) will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.
This data is processed on the basis of Art. 6 para. 1 lit. b GDPR if your enquiry is related to the fulfilment of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; consent can be revoked at any time.
The data you send to us via contact requests will remain with us until you ask us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.
WP Statistics
This website uses the analysis tool WP Statistics to statistically analyse visitor access. The provider is Veronalabs, Tatari 64, 10134, Tallinn, Estonia (https://veronalabs.com).
WP Statistics enables us to analyse the use of our website. Among other things, WP Statistics records log files (IP address, referrer, browser used, origin of the user, search engine used) and actions taken by website visitors on the page (e.g. clicks and views).
The data collected with WP Statistics is stored exclusively on our own server.
This analysis tool is used on the basis of Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the anonymised analysis of user behaviour in order to optimise both our website and our advertising. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
IP anonymisation
We use WP Statistics with anonymised IP. Your IP address is truncated so that it can no longer be directly assigned to you.
Newsletter data
If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No further data is collected, or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.
The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example via the ‘unsubscribe’ link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the cancellation.
The data you provide us with for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose no longer applies. We reserve the right to delete or block e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR.
Data stored by us for other purposes remains unaffected by this.
After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist if this is necessary to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.
Google Maps
This site uses the map service Google Maps. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland. With the help of this service, we can integrate map material on our website.
To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer. If Google Maps is activated, Google may use Google Fonts for the purpose of standardising the display of fonts. When you call up Google Maps, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.
The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user’s terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.
You can find more information on the handling of user data in Google’s privacy policy: https://policies.google.com/privacy?hl=de.
The company is certified in accordance with the ‘EU-US Data Privacy Framework’ (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
Google reCAPTCHA
We use ‘Google reCAPTCHA’ (hereinafter ‘reCAPTCHA’) on this website. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland.
The purpose of reCAPTCHA is to check whether data is entered on this website (e.g. in a contact form) by a human or by an automated programme. For this purpose, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website by the website visitor or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
The reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place.
The data is stored and analysed on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its website from abusive automated spying and SPAM. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user’s terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.
For more information about Google reCAPTCHA, please refer to the Google Privacy Policy and the Google Terms of Use at the following links: https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de.
The company is certified in accordance with the ‘EU-US Data Privacy Framework’ (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/participant/5780.
Source: https://www.e-recht24.de
